Returns & Exchanges

Due to the perishable nature of our artisanal food products, we only accept returns or replacements for items that arrive damaged or are incorrectly shipped. To maintain strict hygiene standards, we cannot accept returns on opened jars or based on personal taste preferences.

Return Process

• 1.
  Inspect & Document

  Upon delivery, please inspect your package immediately and take clear photographs of the damaged jar, the seal, and the shipping label.

• 2.
  Contact Support

  Email our support team within 48 hours of delivery at [email protected] with your order number and the attached photographic evidence.

• 3.
  Verification Process

  Our team will review your claim within 2 business days to verify the damage or error against our shipping logs and quality control standards.

• 4.
  Resolution

  Once approved, we will initiate a full refund to your original payment method or dispatch a fresh replacement jar of your pickle at no additional cost.